Returns & Refund Policy

Last Updated: July 2026

At Viceroy Australia, customer satisfaction is our priority. We take pride in supplying premium-quality products and are committed to ensuring every order meets the highest standards. If you experience an issue with your purchase, we are here to help.

Ordering

By placing an order on our website, you agree to purchase the selected products at the prices displayed, including any applicable shipping charges.

To ensure your order is processed efficiently, you must provide accurate and complete information, including your name, delivery address, contact details, and payment information.

Viceroy Australia reserves the right to accept, decline, or cancel any order where necessary, including but not limited to:

  • Products becoming unavailable.

  • Pricing or product information errors.

  • Payment issues.

  • Suspected fraudulent or unauthorised transactions.

If we are unable to fulfil your order after payment has been received, you will be notified promptly and a full refund will be issued.

Pricing & Payment

All prices displayed on our website are in Australian Dollars (AUD) and include GST unless otherwise stated.

Prices, product availability, promotions, and shipping charges may change without prior notice.

Orders are processed only after payment has been successfully received and verified.

Shipping & Delivery

We aim to dispatch all orders as quickly as possible using trusted Australian courier services.

Estimated delivery times are provided as a guide only and may vary depending on your location, courier networks, weather conditions, or other circumstances beyond our control.

Once your order has been dispatched, tracking details will be provided where available.

While we make every effort to deliver your order on time, Viceroy Australia cannot guarantee delivery dates and accepts no liability for delays caused by third-party carriers.

Ownership of Goods

Ownership of products remains with Viceroy Australia until full payment has been received.

Responsibility for the goods transfers to the customer once the order has been delivered to the nominated delivery address.

Returns

If you change your mind, you may request a return within 30 days of receiving your order, provided that:

  • The product is unopened, unused, and in its original condition.

  • The original packaging is intact.

  • Proof of purchase is provided.

For hygiene and food safety reasons, we cannot accept returns of opened food products unless they are faulty or do not comply with the consumer guarantees under Australian Consumer Law.

Return postage costs for change-of-mind purchases are the responsibility of the customer.

Damaged, Faulty or Incorrect Products

If your order arrives damaged, faulty, defective, or you receive the wrong item, please contact us as soon as possible with your order number and photographs of the product where applicable.

Once assessed, we will provide an appropriate remedy, which may include:

  • A replacement product.

  • A refund.

  • A store credit.

  • Another solution in accordance with the Australian Consumer Law.

Refunds

After receiving and inspecting your returned product, we will notify you of the outcome of your refund request.

Approved refunds will be processed back to your original payment method within a reasonable timeframe. Please note that processing times may vary depending on your financial institution.

Original shipping charges are generally non-refundable unless the return results from our error or a faulty product.

International Orders

Customers ordering outside Australia are responsible for complying with their country's import regulations and for any customs duties, taxes, import charges, or other fees that may apply.

Viceroy Australia is not responsible for delays caused by customs authorities or international shipping providers.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits or excludes your statutory rights.

Contact Us

If you have any questions about your order, returns, or refunds, our Customer Service team is here to assist.

Viceroy Australia

Address
Unit 1, 14–16 Beafield Road
Para Hills West SA 5096
Australia

Postal Address
PO Box 96
Elizabeth Shopping Centre SA 5112
Australia

Phone
1800 250 350

We appreciate your trust in Viceroy Australia and are committed to providing quality products and outstanding customer service every step of the way.

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